Returns & Refunds Policy
At Golden•ST, we want you to have a safe and satisfactory shopping experience.
Customers may request a return within 30 days after receiving the order, as long as the item is unused, in its original packaging, and with all accessories, tags, and documents included, when applicable.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the item.
Returns may not be accepted if the product shows signs of use, damage caused by the customer, missing accessories, or improper handling.
Refunds will be processed after the returned item is received and inspected. The refund time may vary depending on the payment method and financial institution.
To request a return or refund, contact us at:
Please include your full name, order number, reason for the request, and photos when necessary.